For electricity and gas
0800 224 424 (Monday to Friday, 7am – 6pm), excluding public holidays.
You may be asked for your Contact account number. For verification purposes, we will also ask you to say your date of birth. For example, if your birthdate is 5 March 1985, say it like this: “Fifth of March 1985”.
Self-serve 24/7
Our automated phone service can be used anytime to:
- Check your account balance
- Hear your last payment details
- Pay by card
- Set up a direct debit
- Request a refund
- Top up your pre-pay account.
For mobile
0800 11 22 22 (Monday to Friday, 8am – 6pm), excluding public holidays.
For broadband
0800 641 502 (Monday to Friday, 8am – 6pm & Saturday 8am – 4pm), excluding public holidays.
In an emergency or risk to safety
If there is a risk to life, please dial 111.